FAQs
Below FAQ are some common concerns of our clients before purchasing the theme,
if you have other questions, please just send it to
support@silkyberries.com
Pre-Sales Questions
SilkyBerries is a premium online store specializing in grade 6A, 100% natural Mulberry silk clothing and accessories. Based in the UAE, we aim to bring luxury, comfort, and the many benefits of Mulberry silk to customers around the world.
Our Mulberry silk products carry OEKO-TEX® Standard 100 certification, which ensures that the fabric is free from harmful substances. This certification is often used for genuine silk products, providing extra assurance of their purity and safety.
Genuine Mulberry silk has a natural luster, soft texture, and cool-to-touch feel. If you’d like to verify authenticity, you can perform a simple burn test (on a small thread if possible): genuine silk will produce ash and smell like burning hair, while synthetic fibers will melt.
Simply browse our online store, select the Mulberry silk items you’d like to purchase, choose your preferred size and color, and add them to your cart. Once you’re ready, proceed to checkout, where you can securely complete your order.
If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request.
Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t receive this email, please check your spam folder or contact our customer service team for assistance.
Yes, once your order is shipped, we’ll send you a tracking link via email. You can use this link to monitor the progress of your delivery in real-time.
We accept a variety of payment methods, including major credit cards, debit cards, and secure online payment options like PayPal. All transactions are processed through a secure payment gateway to ensure your information is safe.
Yes, we ship worldwide! With warehouses in the USA, UK, Europe, and UAE, we can deliver SilkyBerries products globally. Shipping times and costs may vary based on your location.
Shipping times depend on your location. Orders within the UAE, and the USA are typically delivered within 1-3 business days, while international orders may take longer. Once your order is shipped, you’ll receive an estimated delivery date along with your tracking information.
Yes, we occasionally offer discounts and promotional codes to our customers. Sign up for our newsletter or follow us on social media to stay updated on the latest offers and promotions.
We collect only the information necessary to process your orders and improve your shopping experience. This includes details like your name, shipping address, email, and payment information. We never collect or store any sensitive information unnecessarily.
No, we do not store your payment information. All payment details are securely processed by our payment gateway provider, ensuring that your financial data remains protected. SilkyBerries never has direct access to your credit or debit card information.
Mulberry silk is naturally hypoallergenic, resistant to dust mites, and has smooth, non-irritating fibers. This makes it ideal for people with sensitive skin, eczema, or allergies, providing a comfortable, breathable, and skin-friendly fabric option.
Post-Sales Questions
Yes, after completing your purchase, you’ll receive a confirmation email with your order details. This email includes the items ordered, shipping address, and payment summary.
Yes, we offer a flexible return and exchange policy. If you’re not fully satisfied with your purchase, please refer to our return policy page for details on how to initiate a return or exchange, or contact our customer support team for assistance.
If you receive an incorrect or damaged item, please contact our customer service team immediately. We’ll arrange for a replacement or refund and ensure the correct product reaches you as soon as possible.
Once your order is shipped, we’ll send you a tracking link via email. You can use this link to check the status of your delivery in real-time. If you have any questions about your shipment, feel free to contact our customer service team.
If your package is delayed, please check the tracking link for updates. In case of a prolonged delay or if the package is lost, please contact our customer service team, and we will work with the carrier to resolve the issue promptly.
To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the process and provide return instructions. Once the item is received and inspected, we’ll issue a refund or exchange as requested.
Return shipping costs are the responsibility of the customer, except in cases where the item was damaged or incorrect. For damaged or incorrect items, we will cover the return shipping and arrange for a replacement or refund.
Yes, we offer exchanges for items in original, unused condition. To exchange an item, please contact customer support, and they will help you with the process. Once we receive and inspect the returned item, we’ll send out the exchange product.
Once we receive your returned item and confirm it meets the return requirements, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method, and you’ll receive a confirmation email once it’s completed.
We recommend hand washing your Mulberry silk items in cold water with a gentle, silk-friendly detergent. Avoid using bleach or fabric softeners, as these can damage the silk fibers. If you prefer machine washing, use a delicate cycle in a mesh laundry bag, also in cold water.
Yes, some Mulberry silk items can be machine washed on a delicate cycle with cold water, ideally inside a mesh laundry bag. Always use a mild detergent specifically formulated for delicate fabrics and avoid any harsh chemicals.
After washing, gently squeeze out excess water without wringing the fabric, which can cause creases. Lay your silk item flat on a clean, dry towel to air-dry, ideally away from direct sunlight or heat sources, which can fade or damage the silk fibers.
It’s best to avoid tumble drying Mulberry silk, as the heat can damage the delicate fibers. Instead, let it air dry naturally to preserve its softness and luster. If needed, place it on a drying rack in a shaded area.
To remove wrinkles, use a steamer or iron on the lowest heat setting. Place a cloth over the silk to avoid direct heat, or use the iron's “silk” setting if available. Steam from a distance to gently release wrinkles without causing damage.
No, dryer sheets and fabric sprays often contain chemicals that can affect the texture and longevity of Mulberry silk. Stick to natural, unscented products specifically formulated for delicate fabrics if you want to freshen up your items.
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