Yes, after completing your purchase, you’ll receive a confirmation email with your order details. This email includes the items ordered, shipping address, and payment summary.

Yes, we offer a flexible return and exchange policy. If you’re not fully satisfied with your purchase, please refer to our return policy page for details on how to initiate a return or exchange, or contact our customer support team for assistance.

If you receive an incorrect or damaged item, please contact our customer service team immediately. We’ll arrange for a replacement or refund and ensure the correct product reaches you as soon as possible.

Once your order is shipped, we’ll send you a tracking link via email. You can use this link to check the status of your delivery in real-time. If you have any questions about your shipment, feel free to contact our customer service team.

If your package is delayed, please check the tracking link for updates. In case of a prolonged delay or if the package is lost, please contact our customer service team, and we will work with the carrier to resolve the issue promptly.

To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the process and provide return instructions. Once the item is received and inspected, we’ll issue a refund or exchange as requested.

Return shipping costs are the responsibility of the customer, except in cases where the item was damaged or incorrect. For damaged or incorrect items, we will cover the return shipping and arrange for a replacement or refund.

Yes, we offer exchanges for items in original, unused condition. To exchange an item, please contact customer support, and they will help you with the process. Once we receive and inspect the returned item, we’ll send out the exchange product.

Once we receive your returned item and confirm it meets the return requirements, we’ll process your refund within 5-7 business days. The refund will be credited back to your original payment method, and you’ll receive a confirmation email once it’s completed.

We recommend hand washing your Mulberry silk items in cold water with a gentle, silk-friendly detergent. Avoid using bleach or fabric softeners, as these can damage the silk fibers. If you prefer machine washing, use a delicate cycle in a mesh laundry bag, also in cold water.

Yes, some Mulberry silk items can be machine washed on a delicate cycle with cold water, ideally inside a mesh laundry bag. Always use a mild detergent specifically formulated for delicate fabrics and avoid any harsh chemicals.

After washing, gently squeeze out excess water without wringing the fabric, which can cause creases. Lay your silk item flat on a clean, dry towel to air-dry, ideally away from direct sunlight or heat sources, which can fade or damage the silk fibers.

It’s best to avoid tumble drying Mulberry silk, as the heat can damage the delicate fibers. Instead, let it air dry naturally to preserve its softness and luster. If needed, place it on a drying rack in a shaded area.

To remove wrinkles, use a steamer or iron on the lowest heat setting. Place a cloth over the silk to avoid direct heat, or use the iron's “silk” setting if available. Steam from a distance to gently release wrinkles without causing damage.

No, dryer sheets and fabric sprays often contain chemicals that can affect the texture and longevity of Mulberry silk. Stick to natural, unscented products specifically formulated for delicate fabrics if you want to freshen up your items.